1. Acceptance of Terms

By visiting, browsing, or otherwise using the Site, you agree to comply with and be legally bound by these Terms, as well as our Privacy Policy and any other policies or notices published on the Site. These Terms constitute a binding legal agreement between you and .

If you do not agree to these Terms in full, you must immediately cease using the Site and all services offered through it. We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Site, and the "Last Updated" date at the top of this page will be revised accordingly. Your continued use of the Site after such changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

These Terms apply to all users of the Site, including without limitation visitors, registered guests, and any persons making reservations or enquiries.

2. Description of Services

The Site provides information about Quorvellanresort, a hotel-casino located in Rotorua, New Zealand, and facilitates online room reservations, event bookings, dining enquiries, and general information about facilities and services offered at the resort. All bookings and transactions made through the Site are subject to separate booking terms and conditions, which will be presented to you at the time of reservation.

We reserve the right, at our sole discretion, to modify, suspend, or discontinue any part of the Site or its services at any time without notice or liability to you.

3. Age Restriction

You must be at least 18 years of age to use this Site and to access or use any services offered by , including, but not limited to, casino gaming facilities, age-restricted entertainment areas, and online reservations.

In accordance with the Gambling Act 2003 (New Zealand), participation in casino gaming and access to age-restricted gaming areas are strictly prohibited for persons under the age of 18 years. By using this Site, you represent and warrant that you are at least 18 years old. If you are under 18, you are not permitted to use age-restricted services associated with it.

We reserve the right to request proof of age at any time, both online and in person at the resort, and to refuse access to services or facilities where age verification cannot be confirmed to our satisfaction.

4. User Obligations

As a condition of your access to and use of the Site, you agree to the following obligations:

• You will use the Site only for lawful purposes and in accordance with these Terms and all applicable laws and regulations of New Zealand, including but not limited to the Gambling Act 2003, the Privacy Act 2020, the Fair Trading Act 1986, and the Contract and Commercial Law Act 2017.
• You will not use the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site.
• You will not attempt to gain unauthorised access to any portion or feature of the Site, or any other systems or networks connected to the Site, through hacking, password mining, or any other illegitimate means.
• You will not transmit any unsolicited or unauthorised advertising or promotional material, spam, chain letters, or any other form of solicitation through or in connection with the Site.
• You will not introduce any viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful to the Site or its users.
• You will provide accurate, current, and complete information when making reservations or enquiries, and you will not impersonate any person or entity or misrepresent your affiliation with any person or entity.
• You will not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or its content without the express written permission of .
• You will not engage in any conduct that is abusive, threatening, defamatory, obscene, or otherwise objectionable when interacting with us through the Site.
• You acknowledge that responsible gambling is a priority for . You agree to use casino gaming services responsibly and to comply with all applicable responsible gambling requirements as required under New Zealand law and 's internal policies.

We reserve the right to suspend or terminate your access to the Site without notice if we reasonably believe you have breached any of these obligations.

5. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, images, photographs, audio clips, digital downloads, data compilations, and software, is the property of or its content suppliers and is protected by applicable New Zealand and international intellectual property laws, including the Copyright Act 1994 (New Zealand) and the Trade Marks Act 2002 (New Zealand).

You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the Site solely for your personal, non-commercial purposes. Any other use of the content of this Site without our prior written consent is strictly prohibited.

6. Privacy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We are committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand). By using the Site, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

7. Third-Party Links

The Site may contain links to third-party websites or services that are not owned or controlled by . We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the terms and privacy policies of any third-party sites you visit. The inclusion of any link does not imply endorsement by of the linked site or service.

8. Disclaimers

The Site and all content, information, and services provided through it are offered on an "as is" and "as available" basis without any warranties of any kind, either express or implied, to the fullest extent permissible under applicable New Zealand law.

makes no warranty that:

• The Site will be available, uninterrupted, timely, secure, or error-free at all times;
• The results that may be obtained from the use of the Site will be accurate, reliable, or complete;
• Any errors in the Site or its content will be corrected;
• The Site or the servers that make it available are free of viruses or other harmful components.

Nothing in these Terms is intended to exclude or limit any rights you may have under the Consumer Guarantees Act 1993 (New Zealand) or the Fair Trading Act 1986 (New Zealand) that cannot be lawfully excluded or limited.

9. Limitation of Liability

To the fullest extent permitted by applicable law in New Zealand, , its directors, employees, agents, affiliates, suppliers, and licensors shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your access to or use of (or inability to access or use) the Site or any content, services, or materials available through the Site;
• Loss of profits, revenue, data, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages;
• Damages arising from unauthorised access to or alteration of your transmissions or data;
• Damages arising from any third-party content or conduct on the Site;
• Damages resulting from errors, interruptions, defects, delays in operation or transmission, or any failure of performance of the Site.

Where liability cannot be excluded under the Consumer Guarantees Act 1993 or other applicable New Zealand legislation, our liability is limited, to the extent permitted by law, to the resupply of the relevant service or the cost of having the relevant service supplied again.

In no event shall the total aggregate liability of to you for all claims arising out of or relating to these Terms or your use of the Site exceed the amount you have paid to in the twelve (12) months immediately preceding the event giving rise to the claim, or NZD $100.00, whichever is greater.

10. Indemnification

You agree to indemnify, defend, and hold harmless and its officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to your violation of these Terms or your use of the Site, including but not limited to, any use of the Site's content other than as expressly authorised in these Terms.

11. Dispute Resolution

11.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of New Zealand, including but not limited to the Contract and Commercial Law Act 2017 and the Consumer Guarantees Act 1993, without regard to its conflict of law provisions.

11.2 Jurisdiction

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Site shall be brought exclusively in the courts of New Zealand, and you hereby irrevocably consent to the personal jurisdiction and venue of such courts. Specifically, disputes may be referred to the courts sitting in the Waikato Bay of Plenty region, given our location in Rotorua, New Zealand.

11.3 Informal Resolution

Before commencing any formal legal proceedings, we encourage you to contact us directly to seek an informal resolution of any dispute. Please contact at , or through the contact details provided on the Site, so that we may attempt to resolve the matter in good faith within a reasonable period of time.

11.4 Mediation

If a dispute cannot be resolved informally, either party may request that the dispute be referred to mediation before a mutually agreed mediator or, failing agreement, a mediator appointed by the New Zealand Resolution Institute or a similar recognised dispute resolution body in New Zealand. The costs of mediation shall be shared equally between the parties unless the mediator directs otherwise.

11.5 Consumer Rights

Nothing in these dispute resolution provisions limits your rights to make a complaint to the Commerce Commission, the Privacy Commissioner, or any other relevant regulatory authority in New Zealand, or to seek relief through any statutory dispute resolution scheme available to you under New Zealand law.

12. General Provisions

12.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific services or bookings, constitute the entire agreement between you and with respect to your use of the Site and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.

12.2 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remainder of these Terms, which shall continue in full force and effect.

12.3 Waiver

No failure or delay by in exercising any right, power, or privilege under these Terms shall operate as a waiver of that right, nor shall any single or partial exercise of any right, power, or privilege preclude any other or further exercise thereof.

12.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. may assign or transfer these Terms, in whole or in part, without restriction.

12.5 Language

These Terms are written in the English language. In the event of any conflict between a translated version and the English version, the English version shall prevail.

13. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or the Site, please contact us at:

Website: quorvellanresort.com

We will endeavour to respond to all enquiries within a reasonable timeframe.