Responsible Gambling Policy

At Quorvellanresort, we believe that gambling should always be an enjoyable and entertaining experience. We are deeply committed to promoting responsible gambling practices and ensuring the wellbeing of every guest who visits our casino. This policy has been developed to provide you with the information, tools, and support you need to stay in control of your gambling activity.

This policy is published and maintained by , located at .

Our Commitment to Responsible Gambling

We take our responsibility to our guests and the wider community very seriously. Quorvellanresort is committed to:

  • Providing a safe, fair, and transparent gambling environment for all guests.
  • Offering clear and accessible information about the risks associated with gambling.
  • Empowering guests with practical tools to manage and control their gambling behaviour.
  • Training our staff to recognise signs of problem gambling and respond with care and empathy.
  • Cooperating fully with national and international responsible gambling organisations.
  • Ensuring that gambling remains a form of entertainment, not a financial strategy or an escape from personal difficulties.

We understand that for a small number of people, gambling can become a problem. If you or someone you care about is struggling, please know that help is available and you do not have to face this alone.

18+ Age Policy — No Minors Permitted

Gambling at Quorvellanresort is strictly permitted for individuals aged 18 years and over only. This is a legal requirement under New Zealand law, and we enforce it rigorously to protect young people from the potential harms associated with gambling.

How We Enforce Our Age Policy

  • Valid government-issued photo identification (such as a passport, New Zealand driver licence, or HANZ-approved ID card) may be requested at any time on the casino floor.
  • Any person who appears to be under the age of 25 will be asked to produce proof of age before being permitted to gamble.
  • Guests who cannot provide satisfactory proof of age will be asked to leave the gaming area immediately.
  • Parents and guardians are reminded that it is illegal and harmful to allow minors to participate in any form of gambling activity.

If you suspect that a minor has gained access to our gaming facilities, please notify a member of our staff immediately. We appreciate your assistance in keeping our environment safe for everyone.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or financial situation. It often develops gradually, and many people do not realise they have a problem until it has significantly impacted their lives. We encourage you to reflect honestly on your gambling habits by considering the following signs.

You May Be Experiencing Problem Gambling If You:

  • Spend more money on gambling than you can comfortably afford to lose.
  • Borrow money or sell possessions to fund your gambling activity.
  • Feel anxious, irritable, or restless when you are not gambling or when you try to stop.
  • Gamble to escape feelings of stress, depression, loneliness, or anxiety.
  • Lie to family members, friends, or colleagues about how much time or money you spend gambling.
  • Chase your losses by continuing to gamble in an attempt to win back money you have already lost.
  • Find yourself thinking about gambling constantly, even when you are engaged in other activities.
  • Neglect personal responsibilities, relationships, or work commitments because of gambling.
  • Have made repeated unsuccessful attempts to cut back or stop gambling.
  • Feel a need to gamble with increasing amounts of money to achieve the same feeling of excitement.

Warning Signs in Someone You Care About

  • Unexplained financial difficulties, missing bills, or requests for money.
  • Withdrawal from family and social activities.
  • Mood swings, irritability, or depression that seem connected to gambling wins and losses.
  • Spending long and unaccounted periods of time away from home.
  • Secretive behaviour around finances or use of devices.

If any of these signs feel familiar, please do not hesitate to reach out for support. Recognising the problem is a courageous and important first step, and effective help is available.

Self-Exclusion and Player Protection Tools

We offer a range of practical tools to help you stay in control of your gambling. These tools are available to all guests and can be accessed discreetly and without judgement.

Self-Exclusion Programme

If you feel that you need a break from gambling or that your gambling has become difficult to control, you can request a self-exclusion from our casino. Self-exclusion is a formal agreement between you and Quorvellanresort that prevents you from entering the gaming areas of our premises for a specified period.

  • Self-exclusion periods are available from a minimum of 6 months up to a permanent exclusion.
  • During the exclusion period, you will be refused entry to the casino floor and any promotional gambling offers will be suspended.
  • To request self-exclusion, please speak confidentially with any member of our Guest Services team or visit our Responsible Gambling desk on the casino floor.
  • Once a self-exclusion is in place, it cannot be lifted before the agreed period has expired.

Deposit and Loss Limits

We encourage all guests to set personal limits on the amount of money they spend during their visit. Our staff can assist you in establishing spending limits that reflect your personal circumstances and help you stay within a budget that is comfortable for you.

Reality Checks and Time Limits

It is easy to lose track of time when gambling. We encourage you to set time limits for your gaming sessions and take regular breaks. Our staff are always available to assist you with strategies to help manage the time you spend on the casino floor.

Voluntary Exclusion from Promotions

If you would prefer not to receive promotional materials, special offers, or invitations related to gambling, you may request to be removed from our marketing communications at any time by speaking with our Guest Services team.

Third-Party Exclusion

If you are concerned about a family member or loved one, you may be able to request a third-party exclusion on their behalf under certain circumstances. Please speak with our Responsible Gambling team for more information about this option.

Support, Helplines, and Resources

You are never alone. If you or someone you know needs help with gambling-related concerns, a range of professional and compassionate support services are available. All services listed below offer free and confidential assistance.

New Zealand Support Services

  • Problem Gambling Foundation of New Zealand
    Free helpline: 0800 664 262
    Available 24 hours a day, 7 days a week.
    Website: www.pgf.nz
  • Gambling Helpline New Zealand
    Free helpline: 0800 654 655
    Free text: 8006
    Available 24 hours a day, 7 days a week.
    Website: www.gamblinghelpline.co.nz
  • Lifeline New Zealand
    Free helpline: 0800 543 354
    Available 24 hours a day, 7 days a week for emotional support and crisis assistance.

International Support Services

  • GamCare (United Kingdom)
    Free helpline: 0808 8020 133
    Available 24 hours a day, 7 days a week.
    Website: www.gamcare.org.uk
    GamCare offers free information, support, and counselling for anyone affected by problem gambling.
  • BeGambleAware (United Kingdom)
    Free helpline: 0808 8020 133
    Available 24 hours a day, 7 days a week.
    Website: www.begambleaware.org
    BeGambleAware provides information, advice, and support to help people make informed decisions about their gambling.
  • National Council on Problem Gambling — NCPG (United States)
    National Helpline: 1-800-522-4700
    Available 24 hours a day, 7 days a week.
    Crisis Text Line: Text HOME to 741741
    Website: www.ncpgambling.org
    The NCPG advocates for programs and services to assist problem gamblers and their families across the United States and internationally.
  • Gamblers Anonymous (International)
    Website: www.gamblersanonymous.org
    Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other in order to recover from gambling problems. Meetings are available in many countries worldwide.

If you are visiting from overseas and require support in your home country, please do not hesitate to ask one of our staff members. We will do our best to connect you with appropriate local resources.

Our Responsible Gambling Principles

We ask all guests to keep the following principles in mind whenever they engage with gambling at Quorvellanresort:

  • Gamble for entertainment only — treat gambling as a leisure activity, not a way to make money.
  • Set a budget before you play — only ever gamble with money you can afford to lose.
  • Set time limits — decide in advance how long you will spend gambling and stick to that limit.
  • Never chase your losses — if you lose, accept it as the cost of entertainment and walk away.
  • Take regular breaks — step away from the gaming floor to eat, rest, and reflect.
  • Avoid gambling when upset or under pressure — emotional states can impair your judgement and lead to harmful decisions.
  • Balance gambling with other activities — ensure gambling is one of many leisure activities in your life, not the only one.
  • Seek help early — if you feel gambling is becoming a problem, reach out before the situation worsens.

Contact Us

If you have any questions about this Responsible Gambling Policy, wish to access any of our player protection tools, or simply need someone to talk to, our dedicated and trained team is here to help. Please approach any member of our staff on the casino floor, visit our Guest Services desk, or contact us through the main resort reception.

This policy is operated by , .

We care about your wellbeing. Gambling should be fun — and we are here to help ensure it stays that way.